In 2016, AXA Insurance launched MyAXAHealth, a one-stop health app that provides users with easy access to high quality medical advice from Singapore-based GPs via live chat or secure “face-to-face” video call anytime and anywhere in the world, among other conveniences. While our extensive network of outpatient panel clinics provides our customers with convenient, cashless access to quality medical treatment, our continuous drive to enhance customer experience has led us to identify the issue of long waiting time at the clinic for medical consultations as an area with great potential for improvement. This, in turn, formed the basis for our development of MyAXAHealth, where we set out to offer our customers the benefit of enjoying quick, hassle-free, and round-the-clock online/ tele-consultations with trusted doctors – without worrying about long queues at the clinic. With this innovation, we became the first insurer in Singapore and in Asia to offer live doctor consultation service.

With the MyAXAHealth app, AXA customers can:

1. Engage in live chat consultations with a certified general practitioner (GP), via the MyDoc service platform – all at the convenience of their fingertips. Using video-calling technology available on smartphones, customers can directly connect with a GP to seek medical advice, obtain a medical prescription or request for a specialist referral
2. Collect prescriptions from their local pharmacy
3. Locate the nearest doctor in AXA’s outpatient panel network
4. Benefit from a specialist referral and appointment booking service from AXA’s specialist panel network
5. Submit and track their health claims online