INTERNATIONAL HEALTH COVERAGE AT YOUR DOORSTEP
With offices in Hong Kong, Singapore, Thailand, Vietnam and Shanghai, plus local underwriting partners across South East Asia, APRIL Asia Pacific focuses on key markets such as travel insurance, medical assistance and international long-term health insurance.
Operating in the region for 10 years, APRIL has developed a strong network as well as great service capacities and managed to develop products adapted to their customers’ needs, wherever they are in the Asia Pacific region.
In Singapore, APRIL has developed a unique health insurance offer – MyHEALTH.
MyHEALTH is a health insurance solution designed for both local residents and expats in Singapore. Whether alone or with your family, MyHEALTH provides you with comprehensive and flexible international cover for medical expenses and repatriation assistance. In order words, APRIL has made health insurance easier for you.
APRIL Asia Pacific is part of the APRIL group, a leading wholesale insurance specialist, founded in France in 1988 by Bruno Rousset. Currently listed in Paris and A- rated by AM Best, we now operate in 33 countries and have over 3,800 employees, looking after close to 6 million policyholders worldwide. We have one-of-a kind involvement in the whole insurance value chain. We design, distribute and service insurance and assistance solutions for private individuals, professionals and businesses via our extensive global network of brokers, employee benefit consultants and distribution partners. Our operations include 24/7 Medical Assistance Centers on four continents, 97% global reach capacities for assistance services and a worldwide network of health providers.
Drawing on these key assets – the ability to tailor products, high service levels, innovation – and driven by our strong entrepreneurial culture, APRIL’s ambition is to push the boundaries in our markets and change the image of insurance by making it simple.
For private assistance, send us a message
Make the right choice by placing patient safety first
In February we had an Australian gentleman (Thailand resident) who was traveling in the Philippines (Manila) when he got sick (Hypertension and Restless Leg Syndrome).
He contacted our Assistance team and provided a medical report, which indicated the gentleman had a pre-existing medical condition related to the current illness he was suffering from.
At that time the question was, considering his medical condition, did his treating doctor allow him to travel?
After many discussions with our Medical Director and considering the life threatening of the patient we decided to repatriate him to Bangkok.
It turned out that we made the right decision because when our nurse escort went to Manila to pick up the patient she had to stop at the airport clinic as the patient’s blood pressure increased and complained of chest pain.
He was sent to the airport clinic by wheelchair for which he was seen by a doctor and was given oxygen twice. After that the doctor and airline cleared him to fly for Thailand. During the flight, he was closely observed and monitored. His vital parameters were ok. The journey to Bangkok was uneventful as the patient remained stable throughout the flight.
Upon arrival in Thailand the patient was escorted to Pattaya where he lives and was admitted to Bangkok Hospital Pattaya.
We closely monitored the patient even after he was discharged few days later.
This case is clearly a success not only because we do our job but mainly because we were able to make the right choice by placing patient safety first.